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WORK EXPERIENCE

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PLANNING ANALYST

  • Analyzed sales and inventory reports daily in order to predict demand and decide the optimal product mix for the children's department across 90 Marshalls stores nation-wide; resulted in a diverse and seasonally appropriate merchandise floor that ultimately drove the highest sales comp over last year of any department
  • Reviewed trend forecasts and ladder plans to ensure that weekly objectives were being hit in alignment with quarterly goals; resulted in more accurate forecasting and easy to read summaries for my manager 
  • Collaborate with executives from real estate, marketing and store planning divisions to create a new comprehensive downtown strategy for the kid's departments which I presented to Senior Leadership; resulted in the introduction of children's departments in four locations in Downtown Toronto previously deemed unfit for children's merchandise 
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CASHIER

  • Exceeded company goals by converting client returns into purchases; achieved this by being knowledgeable on makeup and skincare products and formulas to further recommend new items which aided to maintain daily sales numbers upwards of $55,000 at the Vancouver flagship location
  • Engaged clients at entrance and at cash-wrap to provide customized experience for each individual; created strong relationships with clients that led to an increased rate of customer retention and a net promoter score of 78%
  • Displayed an unwavering willingness to learn from senior artists by taking constructive criticism and displaying artistic improvement; was given the opportunity to be a color consultant artist during high volume hours
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SALES ASSOCIATE

  • Fostered a positive team environment through consistent communication and a readiness to help fellow employees; resulted in fast service and an elevated customer experience that showed commitment to customers
  • Assisted in training new hires on the POS system and customer service strategies; recieved elevated responsibility from management

RECEPTIONIST

  • Interacted with clients on the phone and in person while the comapny was searching for a new full-time employee; quickly adapted to the daily routines and maintained the firm's exceptional relationships with clientele and co-workers
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CASHIER

  • Received and processed payments by cash, credit and debit card
  • Bagged customers groceries in accordance with best practises to avoid damaged items and handled customer queries
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
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